Service

In today’s busy medical industry, downtime due to equipment failure is not an option. Cobra Medical offers a range of contract options to suit your needs, including contracts providing preventative maintenance and repair service, reliable access to spare parts, product training and online handling of service requests.  

Equipment you can rely on

Helping you focus on your core business

You need confidence that your equipment will not let you down. Regular maintenance and servicing will help ensure you are always ready to go. We will work with you to make sure every piece of equipment is functioning to the best possible standards. As a Cobra Medical customer you can have 100% confidence in the level of service and quality of parts you will receive.  

Setting the standards in service

Our team will measure up to the highest professional standards. In practice, this means working to four operational commitments:

Product knowledge:

Our medical products undertake in-depth training and regular follow up testing in everything from product features and technicalities to administrative tools and customer relationship training.  Cobra Medical requires commitment to ongoing attainment in technical and practical knowledge.

Spare parts:  

At Cobra Medical we ensure that our customers will have access to the correct stock of spare parts and the latest software patches. For our customers, this means that most problems can be resolved on the spot. If, for some reason, we don’t have what’s needed to rectify the issue, we can get it to you in the shortest possible time.

Peace of mind: 

Through annual maintenance and servicing, our vendor teams will keep your equipment in the best working order. Should an unexpected breakdown occur, we are there for you. Our dedicated team are easily contactable and backed up by a mobile field team.

Customer care and continuity: 

Every action taken is tracked and managed by our customer care system. For you, this means that our team will always be informed of your circumstances whenever you contact us, saving you time on the phone or at your computer explaining your issue.

Service options:

  1. Installation Services: Getting you set up and ready to leverage your investment.
  2. Uptime Services: Keeping your equipment at top performance and achieve highest uptime.
  3. Education/ Professional Services: Services to help you maximize your product investment.
  4. Lifecycle solutions: Keeping your equipment up to date and at peak condition.